Refund policy

Cigars Unbanded Store merchandise is made to order. 

Please send an email to cigarsunbanded@wearsthetrend.com with your order number and desired order changes.

All Cigars Unbanded Store sales are final. Requests for exchanges or refunds will only be accepted due to receiving damaged, incorrect, or incomplete orders. 

Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.

A shipping notification will be sent with tracking to the email address entered during checkout as soon as the order ships. Shipping and delivery dates are not guaranteed unless specified. 

If your order arrives damaged, incorrect, or incomplete you can email us at cigarsunbanded@wearsthetrend.com. Please provide evidence of the damage, incomplete, or incorrect item in your email and we will submit a refund for your order. We are not responsible for damages to merchandise once the item has been washed or worn.

Lost or missing packages for orders showing a delivered tracking status are not eligible for replacement or refunds. Once a package leaves the fulfillment facility with the carrier, delivery is beyond our control. Check with your neighbors and contact your local post office for a GPS location of where and when the package was dropped off.